A patient who writes at midnight should not have to wait until morning.

Orbyl began with a boring observation: clinics receive most of their enquiries as direct messages, and most of those messages sit unread outside working hours. The questions are usually not difficult — what a treatment involves, what it costs, whether Saturday has anything free. They are just relentless, and they arrive at hours when nobody is at the desk.

We build for the Middle East and North Africa first, because that is where we live and where the problem is sharpest: patient life runs through Instagram and WhatsApp, enquiries peak late in the evening, and they arrive in Arabic, English and the mix in between. A support agent that cannot hold all three is a novelty, not a colleague — so ours was built for them from the start.

The obvious fix — a chatbot that generates plausible answers — is the wrong one in healthcare. A confident wrong sentence about aftercare is worse than silence. So we built the constraints first: the agent answers only from material the clinic has written and approved, it says it does not know rather than filling the gap, and anything clinical goes to a human with the full thread attached.

We are a small team, and we work close to the clinics using this. That shapes what gets built: fewer features, more time on the knowledge base and the handoff rules, because those are what decide whether staff trust the thing enough to leave it running. If you write to us, you will get a person who works on the product.