Everything the agent does, and where it stops.
Five parts, built in this order: one inbox for every channel, a knowledge base the agent cannot answer outside of, media it can actually read, handoff rules you write yourself, and a dashboard your team watches all of it from.
01 — Unified inbox
One inbox for every channel a patient can reach you on
Instagram DMs, story replies and comments, WhatsApp threads and Messenger conversations arrive in a single queue. Your staff answer in one place; patients never notice the seam.
- Live queue with agent and human lanes
- Comment-to-DM handling for public posts
- Threads keep their full history across channels
02 — Knowledge
The agent only knows what you taught it
Upload treatment pages, price lists, aftercare instructions and clinic policy. Orbyl breaks them into retrievable cards, scores each one for completeness, and shows you exactly which card produced an answer.
- Cards scored on clarity, coverage and freshness
- Answers trace back to the card that produced them
- Edit a card and the next reply changes with it
03 — Media understanding
Patients send photos and voice notes, not tidy questions
The agent reads the reel a patient is replying to, transcribes voice notes, and understands images well enough to route them — while leaving anything clinical to your team.
- Reel and post context pulled into the conversation
- Voice notes transcribed before routing
- Images summarised, never diagnosed
04 — Human handoff
The moment it should be a person, it is
Handoff rules are yours to set. When one fires, the conversation moves to your staff queue with the trigger, the transcript and the patient profile already attached.
- Rules by topic, sentiment, or explicit patient request
- Staff reply from the same thread the agent used
- Agent stands down until a human hands it back
05 — Oversight
Your team watches the agent work
A live dashboard shows every conversation as it happens, what the agent retrieved, and where it chose to escalate — so your staff can correct it early rather than discover problems later.
- Real-time conversation stream
- Retrieved sources visible per reply
- Per-role access for front desk, nurses and admins
See it answer your questions.
Bring the questions your front desk gets every day. We will load your own material and show you what the agent does with them.